FAQs

Have any questions? Go through our FAQ's section to see if you can find your answers there.

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How do the clothes fit as our kids grow?

No gimmicks here, just good design.

We make clothes the way our grandparents' generation did - with room to grow built into the design (pants you can roll up, extra rows of snaps, seamless armholes) - using the most durable, natural materials that will stay looking their best even with extended wear.

How long will these clothes fit for?

An Abby River outfit will fit your:

  • infant for 6-9 months
  • toddler for 12-18 months
  • big kid for 1-2.5 years

Find the perfect size here.

Where are these clothes made?

All our items are designed and produced in the KZN Midlands.

How long does shipping take?

  • We try our absolute best to ship all orders within 2-5 working days since your order is placed and paid for.
  • Major cities such as Johannesburg, Cape Town, Pretoria and Durban should take 2 days to be delivered once shipped, outlying areas might take a day or 2 longer.

Read more here.

Will I be able to track my order?

Once you have ordered your product, we will pack and ship it as fast as we can. Once the courier has picked up the product you will receive an email with a tracking link.

Can I collect a product I ordered online from your physical store?

This is not possible at the moment but there will be a feature in the future which allows you to select pick up on checkout.

Can I return/exchange my product?

We offer 30 day returns/exchanges, and 14 day refunds for any product purchased in store and online. Returns can be lodged at any of our Abby River Original Stores, or make contact with us through the ‘Contact’ tab on our website.

Read more about shipping/Refunds or exchanges here.